Rad Rider
11-22-2006, 03:37 PM
I am sending out a message to inform all riders of an extremely unprofessional and dissapointing encounter I've had with Desser Tire & Rubber Company. I purchased a set of Tomahawk Tire Warmers from them in June 2006. Upon the third weekend of use, the front warmer began shutting off intermittently, as well as developed a knot in the side elastic, preventing it from stretching all the way around the tire.
Long story short, Ken (sales mgr.) and salesman Tony at Desser Tire & Rubber Co. provided no assistance to me in this matter. I shipped them my warmers, per their request, at which point after three weeks they were shipped back with no changes, other than a promise to pay for shipping back to them and a replacement if I experienced the same problem, which they claim they cannot verify??? I have since e-mailed pics of the improper fit on the tire, as well as left countless voicemails for them both, none of which have been returned. The only feedback I have received from this company during this whole ordeal, is that I must not know how to use them!!!
Just wanted to save any of you the trouble from a similar encounter, in the unfortunate event that you should ever choose to do business with this unprofessional, lying and deceitful company. After all, I'm now out $300, and there is no other contact in the U.S. for Tomahawk.
Ride safe!
Dave