Auctmarts=Worst customer service on the planet!!! - Page 2 - GSXR.com
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post #41 of 94 (permalink) Old 04-15-2016, 07:12 AM
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This is puzziling to me i have bought numerous fsirings from Auctmarts with lil to no issues and there service has been outstanding.

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post #42 of 94 (permalink) Old 04-16-2016, 09:44 AM Thread Starter
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This is puzziling to me i have bought numerous fsirings from Auctmarts with lil to no issues and there service has been outstanding.

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I'm assuming they were all street fairings and you never needed a replacement part due to a mistake on their end i.e. cracked fairing upon delivery.

On a positive note, they sent me $80 as a sorry gesture after they made me the wrong replacement undertail. This is a good sign, but they still haven't sent me pics of the fiberglass undertail done....I continue to wait. December 29-April 16 is A LONG TIME for two parts!!
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you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

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post #43 of 94 (permalink) Old 04-16-2016, 09:48 AM
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I ordered 2 sets and a few pieces no issues good to see they are trying to work it out

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post #44 of 94 (permalink) Old 04-18-2016, 05:42 PM Thread Starter
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hey @auctmarts1 you guys gonna make another undertail anytime soon or will I be waiting another 3 months for this one?!?!?!

I've emailed them 3 times since they sent me the $80 and they don't reply!

@Predat-R when you have money to spend with them they're on point, when you need them to fix their mistake......good luck!!
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you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

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post #45 of 94 (permalink) Old 04-25-2016, 03:19 PM Thread Starter
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K so quick update: they have received word that the correct undertail is finally in.....it's only been since December 29, so that's not so bad.....

Also, I sent them pics of my cracked, and big time chipped front fender and they agreed to send me a new one of those as well....not bad.

I have refused to ask admin to remove this thread after numerous requests from them to do so. I see no point in removing the truth, which should be available for those interested, from a public forum.

They don't seem to realize that this is their own fault and could have COMPLETELY been avoided had they done the right thing.

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you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

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post #46 of 94 (permalink) Old 04-25-2016, 03:25 PM
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This thread stays until 100% resolved.
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post #47 of 94 (permalink) Old 04-25-2016, 03:42 PM
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Why even remove after it is resolved? Just update with the final outcome.
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post #48 of 94 (permalink) Old 04-25-2016, 04:02 PM
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The chances of it being 100% resolved are slim to none obviously.

Blame it on overseas production blah blah blah..Once you buy something from these people they pretty much dont give shit after that, and your really not a concern unless you call them out publicly.

Sponsor or not, you treat people like shit you should be called out on it and I am glad the OP did.
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post #49 of 94 (permalink) Old 04-25-2016, 04:16 PM
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The chances of it being 100% resolved are slim to none obviously.

Blame it on overseas production blah blah blah..Once you buy something from these people they pretty much dont give shit after that, and your really not a concern unless you call them out publicly.

Sponsor or not, you treat people like shit you should be called out on it and I am glad the OP did.
I agree
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post #50 of 94 (permalink) Old 04-25-2016, 05:04 PM Thread Starter
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The chances of it being 100% resolved are slim to none obviously.

Blame it on overseas production blah blah blah..Once you buy something from these people they pretty much dont give shit after that, and your really not a concern unless you call them out publicly.

Sponsor or not, you treat people like shit you should be called out on it and I am glad the OP did.
You're absolutely right. This was 100% the only way to get them to care. I should have done this in January but gave them the benefit of the doubt.

They have asked me at least 5 times to remove, change, or ask admin to remove the threads on both forums. They don't seem to care that it's also on zx6r.com as well. Until I have painted parts in my garage I'm not doing anything!

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you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

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post #51 of 94 (permalink) Old 04-28-2016, 03:37 PM
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post #52 of 94 (permalink) Old 04-28-2016, 05:26 PM
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Wow ... just wow to the whole thread

It's extremely funny to me that they're begging u to remove these threads
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post #53 of 94 (permalink) Old 04-28-2016, 06:45 PM Thread Starter
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No One deletes the Thread until I have confirmed resolution.
I wasn't even going to ask, but my assumption would be that you would say no even if I did. The truth should stay here for potential customers to see what they are getting into.
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you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

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post #54 of 94 (permalink) Old 05-01-2016, 07:30 PM Thread Starter
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Just came here to point out that this thread was started on 3/29/16, 4/29/16 just passed and I still don't have pics of finished items and/or tracking info.....another month gone.....pretty bad, I first asked for replacement parts 12/28/15.

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you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

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post #55 of 94 (permalink) Old 05-02-2016, 05:18 AM
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post #56 of 94 (permalink) Old 05-02-2016, 06:35 PM Thread Starter
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Well put Sir, well put!

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you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

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post #57 of 94 (permalink) Old 05-03-2016, 03:08 PM
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Well put Sir, well put!
I think thats is the right time to solve the problem with you,

first I am so sorry about the replacement delay, and I have already explained to you what happening with our old supplier and they donot sell us any replacement since we selling the street fairing mostly and donot have much support on the fiberglass fairing before . for instance they made us a huge hard time.

I am not trying to give any excuse, and you already got the refund plus the the 85 US gesture of apology for the mistake of the wrong undertail color. ( requested by you)
and you have also requested a front fender and we also cooperate with you and send it to you by our cost and free of charge since we made you wait that long, and please kindly wait the front fender painting finished and we can send you all the parts together!

here is the photos of your first two replacement and we are waiting for the paint job finish for the fender and send to you together,

the under tail already painted in silver color now since we have few days holiday and thats why I wasn't in the office send you the photos, I apologize for this

Please forgive and we have keep communicate with you and just the factory did not send us the piece only, we already try the best and try to cooperate with you, replacement, refund, and 85 US gesture of apology for the mistake of the wrong undertail color. + a Free replacement of the front fender, those requested by you and we also send it to you together by our cost,

if our customer services like that worst and we have already ignore you for long time! we will not provide you any refund, replacement, free fender and the 85 US gesture of apology, and still discuss and explain the whole situation with you,

and none of above we will do, maybe some people not agree my point of view,but I really hope ppl can give us a little break to solve the problem with him .
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post #58 of 94 (permalink) Old 05-03-2016, 03:16 PM
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Well put Sir, well put!

Also we are painting your fender right now and once our painter show us the photos and we will send you the photo before the item ship out,
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post #59 of 94 (permalink) Old 05-03-2016, 03:34 PM
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If he wanted a full refund he probably would have asked for it, what he did was order parts from your company in November of last year.

Its now May and he still doesn't have his complete order. Far as I am concerned you don't have an excuse good enough.

Little break my ass, I would never order from your company, not after this horseshit.
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post #60 of 94 (permalink) Old 05-03-2016, 03:48 PM
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I think Auctmart needs a U.S. distributor that keeps some inventory in stock, communicates between the two parties in their language,inspects parts before shipment,and just doesn't allow things like this to happen.
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post #61 of 94 (permalink) Old 05-03-2016, 04:09 PM
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Quality control, customer service.

"Every" company is expected to have it, apparently when you're the only cheap game in town you can do whatever you want.
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post #62 of 94 (permalink) Old 05-03-2016, 04:12 PM
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Also we are painting your fender right now and once our painter show us the photos and we will send you the photo before the item ship out,


mostly for the street fairing set have problem we will send the customer replacement asap,
but that is really a occasionally case, because that is a Fiber Glass racing fairing. if that is a ABS plastics and we can send it to the customer asap, I really apologize for the delay and inconvenience, and let give us time to let him receive the replacement first
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post #63 of 94 (permalink) Old 05-03-2016, 04:29 PM
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Da fuq.....Do we have a translator around.

Give us time, I think you guys had plenty of time to get this strait.

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post #64 of 94 (permalink) Old 05-03-2016, 04:33 PM
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Da fuq.....Do we have a translator around.

Give us time, I think you guys had plenty of time to get this strait.
Sorry
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post #65 of 94 (permalink) Old 05-03-2016, 05:33 PM Thread Starter
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Sorry
It's probably in your best interest NOT to post here anymore and try to explain yourself.......only making it worse!!

When I get my parts I'll post it up, trying to make excuses is not going to work at this point. The damage is done man!

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you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

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post #66 of 94 (permalink) Old 05-03-2016, 06:12 PM
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If the company actually cared and had a "huge issue" like they said they did with their provider, they should have taken proper measures to notify the customer not ignore them.

If it was really such a big deal and nothing could be done, auctmarts should have taken the money they were paid, and paid someone expedite it for them to satisfy their customer. I am sure they could find another company to do it while their manufacture was down. There isn't only one factory in the world producing these things.

Complete trash and excuses.
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post #67 of 94 (permalink) Old 05-05-2016, 12:32 PM
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Not defending their actions but I feel the need to point out that they are in a different country with a different culture and Work Ethic.

I have found in my travels around the world that not all countries have the same work ethic we have here. I may be a little bias being an American and all but outside maybe Japan (Of the countries ive been to mind you) most people are slackers by our standards (outside those who are oppressed and being taken advantage of)

My specific experience in China is that nothing is a rush, people will and have to wait until you get around to it because frankly its still a communist country and their options are limited. China is in the middle of their Industrial and Cultral revolution. Rather than them learn from the rest of our mistakes they are pretty much making the same ones we did back in the early 1900's.

Your going to have to be patient, they are still figuring it out. Their are people trying to make their millions now so they can live the ideal "western lifestyle". They have to pay for their kids to come over here and go to school and buy fancy toys to show their status... I'm sure you get my point, just adjust your expectation accordlingly and understand what you are getting your self into when you choose to do with companies who's "values" don't align with the "values" your use too.


That is my PC stance at least....

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post #68 of 94 (permalink) Old 05-05-2016, 12:53 PM
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I believe they have been in business long enough to know better. They had a great cred up until recently.

They do know better, and they don't care.

Thats my take.
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post #69 of 94 (permalink) Old 05-05-2016, 01:13 PM
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So the moral of the story is still "Don't buy Chinese crap."
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post #70 of 94 (permalink) Old 05-05-2016, 02:11 PM
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I know get your message to me I believe my bike just went as out the factory dream machines stripped all original paint then start again on the respray you get sorted in the end or you still waiting?
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post #71 of 94 (permalink) Old 05-07-2016, 12:04 PM Thread Starter
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If the company actually cared and had a "huge issue" like they said they did with their provider, they should have taken proper measures to notify the customer not ignore them.

If it was really such a big deal and nothing could be done, auctmarts should have taken the money they were paid, and paid someone expedite it for them to satisfy their customer. I am sure they could find another company to do it while their manufacture was down. There isn't only one factory in the world producing these things.

Complete trash and excuses.
They never once mentioned problems of any sort until AFTER I posted this thread.
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Originally Posted by Lyte- View Post
Not defending their actions but I feel the need to point out that they are in a different country with a different culture and Work Ethic.

I have found in my travels around the world that not all countries have the same work ethic we have here. I may be a little bias being an American and all but outside maybe Japan (Of the countries ive been to mind you) most people are slackers by our standards (outside those who are oppressed and being taken advantage of)

My specific experience in China is that nothing is a rush, people will and have to wait until you get around to it because frankly its still a communist country and their options are limited. China is in the middle of their Industrial and Cultral revolution. Rather than them learn from the rest of our mistakes they are pretty much making the same ones we did back in the early 1900's.

Your going to have to be patient, they are still figuring it out. Their are people trying to make their millions now so they can live the ideal "western lifestyle". They have to pay for their kids to come over here and go to school and buy fancy toys to show their status... I'm sure you get my point, just adjust your expectation accordlingly and understand what you are getting your self into when you choose to do with companies who's "values" don't align with the "values" your use too.


That is my PC stance at least....
I hear what you're saying, it makes sense. However, they told me time and time again "your parts will ship in a week, our painter just came back from vacation, our shipping department is backed up" ALL BLATANT LIES!! Never told me anything true until I posted this.

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I believe they have been in business long enough to know better. They had a great cred up until recently.

They do know better, and they don't care.

Thats my take.
Bingo. They hoped I would give up, they were wrong.

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So the moral of the story is still "Don't buy Chinese crap."
Never again, lesson learned

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I know get your message to me I believe my bike just went as out the factory dream machines stripped all original paint then start again on the respray you get sorted in the end or you still waiting?
Still waiting.

Just so everyone knows Auctmarts has apologized for this, and offered to send me levers if/when I need a new set.

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you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

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post #72 of 94 (permalink) Old 05-10-2016, 06:14 AM Thread Starter
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Big update: the good people at Auctmarts have sent me finished pictures of my parts. They graciously agreed to replace my front fender as well after a few cracks and pieces chipped off of it, and are sending me a set of levers for my zx6r as well.

I will post up after I receive the parts cuz that's what counts. The pictures look good tho so we should be ok.

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you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

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post #73 of 94 (permalink) Old 05-10-2016, 07:03 AM
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Big update: the good people at Auctmarts have sent me finished pictures of my parts. They graciously agreed to replace my front fender as well after a few cracks and pieces chipped off of it, and are sending me a set of levers for my zx6r as well.

I will post up after I receive the parts can that's what counts. The pictures look good tho so we should be ok.
That's sick but I wouldn't use those levers

Bout damn time tho huh jeez

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post #74 of 94 (permalink) Old 05-10-2016, 07:21 AM
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Big update: the good people at Auctmarts have sent me finished pictures of my parts. They graciously agreed to replace my front fender as well after a few cracks and pieces chipped off of it, and are sending me a set of levers for my zx6r as well.

I will post up after I receive the parts can that's what counts. The pictures look good tho so we should be ok.
Very much a step in the right direction
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post #75 of 94 (permalink) Old 05-10-2016, 03:37 PM Thread Starter
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That's sick but I wouldn't use those levers

Bout damn time tho huh jeez
Lol I already have levers on it so they will be a spare set.

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Very much a step in the right direction
Yes sir indeed.

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you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

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post #76 of 94 (permalink) Old 05-11-2016, 06:18 AM
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that's sick but i wouldn't use those levers
+1000

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post #77 of 94 (permalink) Old 05-28-2016, 08:50 PM Thread Starter
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@SRAD600 Attention: Auctmarts has officially fixed the problem. It took them 5 months but they did it! I received the package today and will post pics of the finished parts tomorrow.

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you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

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Last edited by Newyork; 05-28-2016 at 08:54 PM.
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post #78 of 94 (permalink) Old 05-29-2016, 12:06 PM
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Hell yeah!
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post #79 of 94 (permalink) Old 05-29-2016, 04:35 PM Thread Starter
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Originally Posted by SRAD600 View Post
Hell yeah!
Here we go! Gixxer.com admin has unbanned them as of today.


Quote:
Originally Posted by ruenin View Post
you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

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https://www.gsxr.com/42-gsxr-news/217...ml#post3396066
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post #80 of 94 (permalink) Old 05-29-2016, 07:58 PM
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Originally Posted by Newyork View Post
Here we go! Gixxer.com admin has unbanned them as of today.





The parts look good, but still can't see 5 months of work in them.

Hope you get them on the bike without issues.


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Is it June yet?
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