Auctmarts=Worst customer service on the planet!!! - GSXR.com
 76Likes
Reply
 
LinkBack Thread Tools Display Modes
post #1 of 94 (permalink) Old 03-29-2016, 03:14 PM Thread Starter
Premium Member
 
Newyork's Avatar
 
Join Date: Jan 2015
Location: Long Island, NY
Posts: 930
Garage
Auctmarts=Worst customer service on the planet!!!

So I have been trying to wait until Auctmarts sent me the parts that they owe me, but at this point it isn't looking like I will EVER receive them. Here's the story....

November 23 I contacted Auctmarts regarding some race fairings, and was promptly answered. I asked about exhaust fitment with the kit and was assured there would be no issues(which was not the case). I purchase the kit and receive it with no issues about a month later.

It's important to note here that they produced, painted, and shipped a whole kit in a month.

I Strip the bike down and start fitting the kit and notice that the undertail is cracked, the tank cover doesn't fit, and the belly pan doesn't fit bc of the exhaust. I notify them of these issues, and it takes days and days to get a response. I was told that race fairings don't fit perfect, that I have to make them fit. I send them a video of the issues and showed them how their website says if they send parts that don't fit they will replace them. So finally someone agreed to send me some replacement parts, if I would agree to send them $30 of the $50 refund they gave me for my problems.

This is in January........Jan 28 rolls around and I inquire about my parts and whether or not I'd have them by March 1st. I was told days later that I would def have them then. Well today is March 29, and I still don't have parts. I told them how I cannot understand what the problem could be, and they replied "sometime things happen, and we had 10 days off for new year" Ok so what about the 50 other days?!?!

I was then told on March 11th that I'd have tracking info next week! Two weeks goes by and my emails are ignored, until yesterday I get one that says we are sorry but we're having problems with our fiberglass factory, please give us one more week!!!!!!!!!!!!! You gotta be kidding me!!!!!! They had since January to get me one undertail, and they still don't have it, but think it's ok to tell me that I'll have tracking in a few days.......So long story short here people, if you are in the market for a track/race kit, buy it from anywhere else but Auctmarts!!! Learn from my mistake. I tried to save some money, and received a kit that I don't even think is fiberglass bc it's cracks way too easily, and I can't get a replacement part within a 3 month period!! Place is a joke!!!

If anyone would like to see the emails to prove my story I'll gladly forward the plethora of shit to you.

Ridiculous!!!

Quote:
Originally Posted by ruenin View Post
you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

April 2016 BOTM
https://www.gsxr.com/42-gsxr-news/217...ml#post3396066
Newyork is offline  
Sponsored Links
Advertisement
 
post #2 of 94 (permalink) Old 03-29-2016, 03:26 PM
rotaredom
 
JohnPaul's Avatar
 
Join Date: Dec 2006
Location: Pacific NW
Posts: 888,895,580
that is f'kd up
JohnPaul is offline  
post #3 of 94 (permalink) Old 03-29-2016, 03:33 PM Thread Starter
Premium Member
 
Newyork's Avatar
 
Join Date: Jan 2015
Location: Long Island, NY
Posts: 930
Garage
Quote:
Originally Posted by JohnPaul View Post
that is f'kd up
You got that right JP. New customer = huge priority
Past customer= shit.

3 months later couldn't put this off any longer.

Quote:
Originally Posted by ruenin View Post
you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

April 2016 BOTM
https://www.gsxr.com/42-gsxr-news/217...ml#post3396066
Newyork is offline  
Sponsored Links
Advertisement
 
post #4 of 94 (permalink) Old 03-29-2016, 03:33 PM
Live Fast Die FUN
 
SRAD600's Avatar
 
Join Date: Nov 2006
Location: 'Nacle, NJ
Posts: 14,135
Garage
They are a site supporting vendor and often do respond to comments on here. Maybe they will this time too.

Despite most ppl on this site using them and having good experiences, I must say that given their location, price and just product in general Im never surprised when I hear some issues, especially with communication and turn around.



K5 1K street - '10 600RR track
GSXR.com Moderator
SRAD600 is offline  
post #5 of 94 (permalink) Old 03-29-2016, 03:35 PM Thread Starter
Premium Member
 
Newyork's Avatar
 
Join Date: Jan 2015
Location: Long Island, NY
Posts: 930
Garage
Quote:
Originally Posted by SRAD600 View Post
They are a site supporting vendor and often do respond to comments on here. Maybe they will this time too.

Despite most ppl on this site using them and having good experiences, I must say that given their location, price and just product in general Im never surprised when I hear some issues, especially with communication and turn around.
I hope they do. It's just shocking to me that when I purchased the kit $709 they got it done and shipped to me in 30 days. When I'm asking for them to help fix issues its 3 months and I'm getting nothing but BS emails.
SRAD600 likes this.

Quote:
Originally Posted by ruenin View Post
you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

April 2016 BOTM
https://www.gsxr.com/42-gsxr-news/217...ml#post3396066
Newyork is offline  
post #6 of 94 (permalink) Old 03-29-2016, 03:37 PM
Live Fast Die FUN
 
SRAD600's Avatar
 
Join Date: Nov 2006
Location: 'Nacle, NJ
Posts: 14,135
Garage
I didnt mean to come off like completely defending them. I just mean to say Im surprised there isnt more situations like yours.

I have to ask....did you really even save that much? I feel like Ive seen race skins for that price from other vendors.
JohnPaul likes this.



K5 1K street - '10 600RR track
GSXR.com Moderator
SRAD600 is offline  
post #7 of 94 (permalink) Old 03-29-2016, 03:46 PM Thread Starter
Premium Member
 
Newyork's Avatar
 
Join Date: Jan 2015
Location: Long Island, NY
Posts: 930
Garage
Quote:
Originally Posted by SRAD600 View Post
I didnt mean to come off like completely defending them. I just mean to say Im surprised there isnt more situations like yours.

I have to ask....did you really even save that much? I feel like Ive seen race skins for that price from other vendors.
I wasn't coming at you like you were on their side, I understand what you meant. I got a fully painted kit, which I will admit looks really good. However, 3 months and counting for 2 replacement parts is completely ridiculous.....China isn't that far away!

Quote:
Originally Posted by ruenin View Post
you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

April 2016 BOTM
https://www.gsxr.com/42-gsxr-news/217...ml#post3396066

Last edited by Newyork; 03-30-2016 at 04:55 PM.
Newyork is offline  
post #8 of 94 (permalink) Old 03-29-2016, 04:19 PM
Pro Racer
 
apiazza's Avatar
 
Join Date: Oct 2014
Location: Hanover, PA
Posts: 1,960
Garage
Quote:
Originally Posted by SRAD600 View Post
I didnt mean to come off like completely defending them. I just mean to say Im surprised there isnt more situations like yours.

I have to ask....did you really even save that much? I feel like Ive seen race skins for that price from other vendors.
A set of brand new shark skinz is about 750 in just primer. You can get two sets of hotbodies for that price (only during their buy 1 get 1 deals) also only in primer. Where you save it is in the paint work, but it's clearly sacrificed in the quality of glass. auctmart seems to be thin and brittle. shark skinz are made with kevlar, so way more durable and flexible. I guess moral of this is it depends on how you look at it. If you are after 10 foot away looks, it's a big savings, if you are after performance...not so much.

lesson to be learned, buy the stuff you know works (especially on a track bike), do the rattle can job until you save the funds for a nice paint job, but odds are it's going to get scratched up either way. You can ask me how I know about scratching nice paint jobs on track bikes
SRAD600, JohnPaul and Last Week like this.

2004 GSXR600 (Track)
2009 Ninja 650R (Street)
apiazza is offline  
post #9 of 94 (permalink) Old 03-29-2016, 06:37 PM Thread Starter
Premium Member
 
Newyork's Avatar
 
Join Date: Jan 2015
Location: Long Island, NY
Posts: 930
Garage
Quote:
Originally Posted by apiazza View Post
A set of brand new shark skinz is about 750 in just primer. You can get two sets of hotbodies for that price (only during their buy 1 get 1 deals) also only in primer. Where you save it is in the paint work, but it's clearly sacrificed in the quality of glass. auctmart seems to be thin and brittle. shark skinz are made with kevlar, so way more durable and flexible. I guess moral of this is it depends on how you look at it. If you are after 10 foot away looks, it's a big savings, if you are after performance...not so much.

lesson to be learned, buy the stuff you know works (especially on a track bike), do the rattle can job until you save the funds for a nice paint job, but odds are it's going to get scratched up either way. You can ask me how I know about scratching nice paint jobs on track bikes
You are absolutely right man. My boy who was with me throughout the whole process actually said "don't buy those fairings man, go with the armour bodies at least you know there won't be any problems" dammit! I told him after all this shit, remind me to always listen to you!
JohnPaul likes this.

Quote:
Originally Posted by ruenin View Post
you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

April 2016 BOTM
https://www.gsxr.com/42-gsxr-news/217...ml#post3396066
Newyork is offline  
post #10 of 94 (permalink) Old 04-06-2016, 05:08 PM Thread Starter
Premium Member
 
Newyork's Avatar
 
Join Date: Jan 2015
Location: Long Island, NY
Posts: 930
Garage
Ok so I just ran a test, with the help of someone from the forum. We both emailed Auctmarts yesterday to see who they would reply to. We did this because since I posted the truth about these people, they have been ignoring all mine, and some admin on gixxer.coms emails.

So he emailed them randomly asking about price and availability of a fairing kit, and I emailed AGAIN asking about the parts I've been promised since December......well wouldn't you know it they replied to him within 12 hours promising delivery within 3 weeks if he bought today......I DIDNT receive a reply....

Can't say I'm surprised, I knew that all they care about is initial money and then you're of no relevance to them. They have got to be the worst business people on the planet. Why not just send me the parts and avoid all this.

Just to be clear, they say on their site "if you receive damaged or wrong fairings we will replace them" Sure you will!!!!!!

Quote:
Originally Posted by ruenin View Post
you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

April 2016 BOTM
https://www.gsxr.com/42-gsxr-news/217...ml#post3396066
Newyork is offline  
post #11 of 94 (permalink) Old 04-06-2016, 05:15 PM
Live Fast Die FUN
 
SRAD600's Avatar
 
Join Date: Nov 2006
Location: 'Nacle, NJ
Posts: 14,135
Garage
I am the one who emailed Auctmarts. The kicker is, I have been considering buying a kit from them...seriously. Ive been kicking it around for a while and have been using Brys positive experiences with them keep me hopeful. Not so much right now, shame cause the kit I want is on sale for damn cheap atm.

@auctmarts1 Id like to hear from you here and see if you will make it right as promised. I know similar situations have risen before with your company and you have made it right in decent time so I hoped to see the same thing here.

If a company who is a sponsor of this site cant take care of the members of this site, I dont see why we should allow you to push you products any more. Ive never tried to ban a vendor before, but Id be up for trying to get your attention that way if I need to. If the powers that be get mad at me for it so be it. Im not paid to do this job. I do it because I care about the community.
JimmySix, Nomatophobia and Newyork like this.



K5 1K street - '10 600RR track
GSXR.com Moderator
SRAD600 is offline  
post #12 of 94 (permalink) Old 04-06-2016, 05:56 PM
Live Fast Die FUN
 
SRAD600's Avatar
 
Join Date: Nov 2006
Location: 'Nacle, NJ
Posts: 14,135
Garage
Ok, @auctmarts1....you have already now been banned from Gixxer.com because of this issue and your still responding to other emails which are being sent from members of these sites, but still ignoring this situation.

You need to reach out to this customer ( @Newyork ) and explain the delay or what your going to do to replace the cracked pieces.
Newyork likes this.



K5 1K street - '10 600RR track
GSXR.com Moderator
SRAD600 is offline  
post #13 of 94 (permalink) Old 04-06-2016, 06:05 PM
Premium Member
 
chicken_strippin's Avatar
 
Join Date: Sep 2013
Posts: 10,050
I just unwrapped all my stuff from them I got a couple weeks ago tonight. I will say everything looks great so far.
Threw the tail section together with no issues. I will post in here how things go as long as Newyork doesn't mind...
cwhite0 likes this.

K7 600
Quote:
Originally Posted by Winchester Boy View Post
WB is an illiterate oaf.
chicken_strippin is offline  
post #14 of 94 (permalink) Old 04-06-2016, 06:15 PM Thread Starter
Premium Member
 
Newyork's Avatar
 
Join Date: Jan 2015
Location: Long Island, NY
Posts: 930
Garage
Quote:
Originally Posted by chicken_strippin View Post
I just unwrapped all my stuff from them I got a couple weeks ago tonight. I will say everything looks great so far.
Threw the tail section together with no issues. I will post in here how things go as long as Newyork doesn't mind...
Race kit ???

Quote:
Originally Posted by ruenin View Post
you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

April 2016 BOTM
https://www.gsxr.com/42-gsxr-news/217...ml#post3396066
Newyork is offline  
post #15 of 94 (permalink) Old 04-06-2016, 06:22 PM
Premium Member
 
chicken_strippin's Avatar
 
Join Date: Sep 2013
Posts: 10,050
Quote:
Originally Posted by Newyork View Post
Race kit ???
No its a street kit for a K7 600.
Which have had mostly great reviews in the past..
I will say that I exchanged a few emails with them along to way and my emails were all answered promptly also. Usually within 24 hours at most.

K7 600
Quote:
Originally Posted by Winchester Boy View Post
WB is an illiterate oaf.
chicken_strippin is offline  
post #16 of 94 (permalink) Old 04-06-2016, 06:28 PM Thread Starter
Premium Member
 
Newyork's Avatar
 
Join Date: Jan 2015
Location: Long Island, NY
Posts: 930
Garage
Quote:
Originally Posted by chicken_strippin View Post
No its a street kit for a K7 600.
Which have had mostly great reviews in the past..
I will say that I exchanged a few emails with them along to way and my emails were all answered promptly also. Usually within 24 hours at most.
Yea ive heard all good stuff about street kits. Yea they answered all mine too until I put them on blast for jerking me off for 3 months. Hopefully you won't have any issues cuz if you do you'll most likely be in this boat with me.

Quote:
Originally Posted by ruenin View Post
you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

April 2016 BOTM
https://www.gsxr.com/42-gsxr-news/217...ml#post3396066
Newyork is offline  
post #17 of 94 (permalink) Old 04-06-2016, 06:33 PM
Live Fast Die FUN
 
SRAD600's Avatar
 
Join Date: Nov 2006
Location: 'Nacle, NJ
Posts: 14,135
Garage
Like I said before and why I was slow to step in is I have seen them have issues before and be some what slow to respond but this is starting to get out of hand. There has been attempts from my self and an admin on GDC to get a hold of them with no response until I emailed about buying from them.

Im still hopeful they will make it right or at least respond, hell if Im wrong and there is something I dont know or their side of the story is different the could just say that. Something is better then nothing.
chicken_strippin likes this.



K5 1K street - '10 600RR track
GSXR.com Moderator
SRAD600 is offline  
post #18 of 94 (permalink) Old 04-06-2016, 06:39 PM
Premium Member
 
chicken_strippin's Avatar
 
Join Date: Sep 2013
Posts: 10,050
Quote:
Originally Posted by Newyork View Post
Yea ive heard all good stuff about street kits. Yea they answered all mine too until I put them on blast for jerking me off for 3 months. Hopefully you won't have any issues cuz if you do you'll most likely be in this boat with me.
I figure with my bike being almost a decade old, they have had plenty of time to work out any issues with my gen. This is the first I have heard any real bad complaints about them in YEARS.
I know they had some really bad reviews in years past but seemed to have finally worked them out.
Hope you get it taken care of man. I dealt with horrible customer service from Motomummy a couple of different times. I love their site and the products they carry but customer service is some of the worst I have dealt with. It can be infuriating.

K7 600
Quote:
Originally Posted by Winchester Boy View Post
WB is an illiterate oaf.
chicken_strippin is offline  
post #19 of 94 (permalink) Old 04-06-2016, 06:42 PM
Racer
 
krumpdancer101's Avatar
 
Join Date: Apr 2013
Location: Santa Cruz ca
Posts: 523
Wow such a shame since it looks like they will be the ones who end up losing.

You ain't havin fun if you ain't gettin loose.
krumpdancer101 is offline  
post #20 of 94 (permalink) Old 04-06-2016, 06:54 PM Thread Starter
Premium Member
 
Newyork's Avatar
 
Join Date: Jan 2015
Location: Long Island, NY
Posts: 930
Garage
I must say being a part of this community is awesome! I really appreciate all the support I've gotten with this on both forums.

Quote:
Originally Posted by ruenin View Post
you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

April 2016 BOTM
https://www.gsxr.com/42-gsxr-news/217...ml#post3396066
Newyork is offline  
post #21 of 94 (permalink) Old 04-06-2016, 07:36 PM
Novice
 
Join Date: Jun 2005
Location: Jersey
Posts: 63
Subscribing here to see what happens.

I am the admin over on gixxer.com. I have PM'd both VS and Auctmarts, and have yet to receive a response from either on this matter.
Newyork likes this.

Admin at www.gixxer.com
Anthony D is offline  
post #22 of 94 (permalink) Old 04-07-2016, 01:05 PM
Rider
 
Join Date: Mar 2009
Posts: 454
hi

sorry for the late reply and we are not always look at the forum,

we have some shop problem and made the delay on the replacement and we just emailed him and getting the things resolve, since that is our fault and we have offered him a kind of refund before we saw this thread,
please kindly forgive and understand we also have a annual holiday before and made some process of the ordering delay and painting process deferred too!

also the silver under tail will have it within two days and we will send you the replacement.

please donot confused we refused send you the replacement, just because the paint shop never sent us and bring us run around too~
Please kindly forgive and finally the parts came and we can send you asap
Attached Thumbnails
CEF80A23FB139751ABDF15615B0735FA.jpg  
Auctmarts is offline  
post #23 of 94 (permalink) Old 04-07-2016, 01:40 PM
Live Fast Die FUN
 
SRAD600's Avatar
 
Join Date: Nov 2006
Location: 'Nacle, NJ
Posts: 14,135
Garage
Quote:
Originally Posted by auctmarts1 View Post
sorry for the late reply and we are not always look at the forum,

we have some shop problem and made the delay on the replacement and we just emailed him and getting the things resolve, since that is our fault and we have offered him a kind of refund before we saw this thread,
please kindly forgive and understand we also have a annual holiday before and made some process of the ordering delay and painting process deferred too!

also the silver under tail will have it within two days and we will send you the replacement.

please donot confused we refused send you the replacement, just because the paint shop never sent us and bring us run around too~
Please kindly forgive and finally the parts came and we can send you asap
@Anthony D @Newyork


Glad to see a response and I hope you two work this out quickly! Sounds like NewYork has been waiting a while and almost lost hope.

NewYork what say you? resolved if you get the parts? Email satisfactory?



K5 1K street - '10 600RR track
GSXR.com Moderator
SRAD600 is offline  
post #24 of 94 (permalink) Old 04-07-2016, 01:52 PM
Rider
 
Join Date: Mar 2009
Posts: 454
Quote:
Originally Posted by SRAD600 View Post
@Anthony D @Newyork


Glad to see a response and I hope you two work this out quickly! Sounds like NewYork has been waiting a while and almost lost hope.

NewYork what say you? resolved if you get the parts? Email satisfactory?
yes mostly all the problem we will resolve to the customer, unfortunately we have a hard time with our previous partner and made some replacement cannot send to us,

we are sorry !
Auctmarts is offline  
post #25 of 94 (permalink) Old 04-07-2016, 03:00 PM Thread Starter
Premium Member
 
Newyork's Avatar
 
Join Date: Jan 2015
Location: Long Island, NY
Posts: 930
Garage
Quote:
Originally Posted by auctmarts1 View Post
sorry for the late reply and we are not always look at the forum,

we have some shop problem and made the delay on the replacement and we just emailed him and getting the things resolve, since that is our fault and we have offered him a kind of refund before we saw this thread,
please kindly forgive and understand we also have a annual holiday before and made some process of the ordering delay and painting process deferred too!

also the silver under tail will have it within two days and we will send you the replacement.

please donot confused we refused send you the replacement, just because the paint shop never sent us and bring us run around too~
Please kindly forgive and finally the parts came and we can send you asap
Wow, I should have posted this 2 months ago......... Thanks for the reply I'm looking forward to my refund and some tracking info!!

Quote:
Originally Posted by ruenin View Post
you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

April 2016 BOTM
https://www.gsxr.com/42-gsxr-news/217...ml#post3396066
Newyork is offline  
post #26 of 94 (permalink) Old 04-07-2016, 03:02 PM
rotaredom
 
JohnPaul's Avatar
 
Join Date: Dec 2006
Location: Pacific NW
Posts: 888,895,580
Quote:
Originally Posted by auctmarts1 View Post
sorry for the late reply and we are not always look at the forum,

we have some shop problem and made the delay on the replacement and we just emailed him and getting the things resolve, since that is our fault and we have offered him a kind of refund before we saw this thread,
please kindly forgive and understand we also have a annual holiday before and made some process of the ordering delay and painting process deferred too!

also the silver under tail will have it within two days and we will send you the replacement.

please donot confused we refused send you the replacement, just because the paint shop never sent us and bring us run around too~
Please kindly forgive and finally the parts came and we can send you asap

Tinsnips ol buddy ol pal....would you please translate this to simple English please, without the eh's?.
JohnPaul is offline  
post #27 of 94 (permalink) Old 04-07-2016, 03:06 PM Thread Starter
Premium Member
 
Newyork's Avatar
 
Join Date: Jan 2015
Location: Long Island, NY
Posts: 930
Garage
Quote:
Originally Posted by SRAD600 View Post
@Anthony D @Newyork


Glad to see a response and I hope you two work this out quickly! Sounds like NewYork has been waiting a while and almost lost hope.

NewYork what say you? resolved if you get the parts? Email satisfactory?
This will totally be resolved when I get my refund and parts!! Just to be clear I WILL NOT remove this thread until I have parts and money!!!

Auctmarts already asked me to remove this and the other one...not gonna happen until I see something other than words on a screen....

Quote:
Originally Posted by ruenin View Post
you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

April 2016 BOTM
https://www.gsxr.com/42-gsxr-news/217...ml#post3396066
Newyork is offline  
post #28 of 94 (permalink) Old 04-07-2016, 03:11 PM
rotaredom
 
JohnPaul's Avatar
 
Join Date: Dec 2006
Location: Pacific NW
Posts: 888,895,580
Quote:
Originally Posted by Newyork View Post
This will totally be resolved when I get my refund and parts!! Just to be clear I WILL NOT remove this thread until I have parts and money!!!

Auctmarts already asked me to remove this and the other one...not gonna happen until I see something other than words on a screen....
Agreed 100000%

Make it right people...
Newyork likes this.
JohnPaul is offline  
post #29 of 94 (permalink) Old 04-08-2016, 05:27 AM
Rider
 
Join Date: Sep 2011
Posts: 108
Quote:
Originally Posted by Anthony D View Post
Subscribing here to see what happens.

I am the admin over on gixxer.com. I have PM'd both VS and Auctmarts, and have yet to receive a response from either on this matter.
This is getting confusing. GDC mods over here, fagbags over there... what have I started?

Quote:
Originally Posted by auctmarts1 View Post
sorry for the late reply and we are not always look at the forum,
I think we shouldn't lose track of the MAIN issue here. Any vendor can occasionally ship product that needs to be returned. Any vendor can have supply chain issues - both of these are everyday business scenarios. I think where everyone was really let-down is how weeks went-by of ignoring customer emails.

It should not take the intervention of third parties to force you to answer a customer inquiry.
K61000 is offline  
post #30 of 94 (permalink) Old 04-08-2016, 06:39 AM
Stays Crispy in Milk
 
tigerblade's Avatar
 
Join Date: Jun 2014
Location: Columbia, MO
Posts: 5,610
Garage
Quote:
Originally Posted by K61000 View Post
I think we shouldn't lose track of the MAIN issue here. Any vendor can occasionally ship product that needs to be returned. Any vendor can have supply chain issues - both of these are everyday business scenarios. I think where everyone was really let-down is how weeks went-by of ignoring customer emails.

It should not take the intervention of third parties to force you to answer a customer inquiry.
Exactly what I was thinking. All of this should have been communicated directly with Newyork this whole time. New sales emails seem to be returned promptly but not completed sales with problems. Great that they're (tentatively) making it right, but this all looks more like saving face than taking care of the customer.
Last Week and Newyork like this.

There is a grey blur, and a green blur. I try to stay on the grey one. -Joey Dunlop
tigerblade is offline  
post #31 of 94 (permalink) Old 04-08-2016, 12:26 PM Thread Starter
Premium Member
 
Newyork's Avatar
 
Join Date: Jan 2015
Location: Long Island, NY
Posts: 930
Garage
Quote:
Originally Posted by K61000 View Post
This is getting confusing. GDC mods over here, fagbags over there... what have I started?



I think we shouldn't lose track of the MAIN issue here. Any vendor can occasionally ship product that needs to be returned. Any vendor can have supply chain issues - both of these are everyday business scenarios. I think where everyone was really let-down is how weeks went-by of ignoring customer emails.

It should not take the intervention of third parties to force you to answer a customer inquiry.
3 months of " we'll have tracking for you soon" and lots of ignored emails..... I told them more than once if they didn't send me the parts I was gonna put them on blast, apparently they needed me to do so to get their ass in gear!!

Quote:
Originally Posted by tigerblade View Post
Exactly what I was thinking. All of this should have been communicated directly with Newyork this whole time. New sales emails seem to be returned promptly but not completed sales with problems. Great that they're (tentatively) making it right, but this all looks more like saving face than taking care of the customer.
They were telling me they were going to send it out the whole time but never actually did, which is why I made this thread. This 1000% could have been avoided by them giving a shit about customer service and not just new customers.
JohnPaul likes this.

Quote:
Originally Posted by ruenin View Post
you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

April 2016 BOTM
https://www.gsxr.com/42-gsxr-news/217...ml#post3396066
Newyork is offline  
post #32 of 94 (permalink) Old 04-08-2016, 04:46 PM
Pro Racer
 
MadeInAmerica's Avatar
 
Join Date: Mar 2012
Location: Peoria, AZ
Posts: 3,248
I don't think the thread should ever be taken down, just updated with the outcome. Good for educating possible future buyers.
Newyork likes this.
MadeInAmerica is offline  
post #33 of 94 (permalink) Old 04-08-2016, 05:05 PM
Rider
 
unforgiven's Avatar
 
Join Date: Nov 2009
Posts: 111
AuctMarts has been around a long time. Having owned a lot of different sportbikes, I've been on a lot of forums and this comes up from time to time on all of them. I've seen quite a few of these set over the years and it's like the prize in the bottom of crackerjacks. You never know what you are going to get. I've seen sets that looked really good and seen sets where it looked like a three year old slapped the stickers on. Seen some that had a pretty good fit and some that took a lot of modifying. I would highly recommend putting heat shield in the belly pan..
unforgiven is offline  
post #34 of 94 (permalink) Old 04-08-2016, 05:44 PM Thread Starter
Premium Member
 
Newyork's Avatar
 
Join Date: Jan 2015
Location: Long Island, NY
Posts: 930
Garage
Quote:
Originally Posted by unforgiven View Post
I would highly recommend putting heat shield in the belly pan..
I covered the WHOLE belly pan with heat shield!!!
unforgiven likes this.

Quote:
Originally Posted by ruenin View Post
you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

April 2016 BOTM
https://www.gsxr.com/42-gsxr-news/217...ml#post3396066
Newyork is offline  
post #35 of 94 (permalink) Old 04-10-2016, 11:00 AM
CCS/ASRA Expert #77
 
Last Week's Avatar
 
Join Date: Sep 2010
Location: Raleigh NC
Posts: 10,700
Garage
WERA classifieds has used, but painted fairings on there for sale. Sometimes new. I personally don't run anything but Sharkskinz or Armorbodies on the R.

Glad to read some progress is being made, but no excuses for lack of, or no response for that long. As stated above, BS happens in business....its part of the game, but customer service is free.

Sent from my SAMSUNG-SM-N900A using Tapatalk

K7GsxR600 Race 2012 BOTY https://www.gsxr.com/42-gsxr-news/981...last-week.htmlSold
K6GsxR750 Track 2015 BOTY https://www.gsxr.com/44-gsxr-ride-mon...bike-year.html
2012 Ducati Panigale S Race
2014 Aprilia RSV4R APRC ABS- Race
Last Week is offline  
post #36 of 94 (permalink) Old 04-10-2016, 02:32 PM Thread Starter
Premium Member
 
Newyork's Avatar
 
Join Date: Jan 2015
Location: Long Island, NY
Posts: 930
Garage
Quote:
Originally Posted by Last Week View Post
WERA classifieds has used, but painted fairings on there for sale. Sometimes new. I personally don't run anything but Sharkskinz or Armorbodies on the R.

Glad to read some progress is being made, but no excuses for lack of, or no response for that long. As stated above, BS happens in business....its part of the game, but customer service is free.

Sent from my SAMSUNG-SM-N900A using Tapatalk
I learned the hard way this time around....thanks LW!
Last Week likes this.

Quote:
Originally Posted by ruenin View Post
you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

April 2016 BOTM
https://www.gsxr.com/42-gsxr-news/217...ml#post3396066
Newyork is offline  
post #37 of 94 (permalink) Old 04-13-2016, 03:24 AM Thread Starter
Premium Member
 
Newyork's Avatar
 
Join Date: Jan 2015
Location: Long Island, NY
Posts: 930
Garage
Ok, so I got an email last night from Auctmarts with pics attached, and an apology. I scroll down to see the pics, and the stuff looks real nice, fresh paint....HOWEVER, they made me a street undertail that WONT even fit my race kit!!!

I guess bc I bought the kit in NOVEMBER they have no idea what kit it actually is.

Quote:
Originally Posted by ruenin View Post
you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

April 2016 BOTM
https://www.gsxr.com/42-gsxr-news/217...ml#post3396066
Newyork is offline  
post #38 of 94 (permalink) Old 04-13-2016, 03:35 AM
Premium Member
 
chicken_strippin's Avatar
 
Join Date: Sep 2013
Posts: 10,050
Lol man. Hope you weren't in any hurry.

So far my street kit is going together nice. All I have finished is the tail section.
I did modify some tabs and fittings to get everything to fit nice and tight, but its looking pretty good for the price.

Hope you get this all worked out in the end NY.

K7 600
Quote:
Originally Posted by Winchester Boy View Post
WB is an illiterate oaf.
chicken_strippin is offline  
post #39 of 94 (permalink) Old 04-13-2016, 04:26 AM Thread Starter
Premium Member
 
Newyork's Avatar
 
Join Date: Jan 2015
Location: Long Island, NY
Posts: 930
Garage
Quote:
Originally Posted by chicken_strippin View Post
Lol man. Hope you weren't in any hurry.

So far my street kit is going together nice. All I have finished is the tail section.
I did modify some tabs and fittings to get everything to fit nice and tight, but its looking pretty good for the price.

Hope you get this all worked out in the end NY.
Nah man no hurry at all here. After March 1 rolled by I assumed I'd never see anything so with the help of my good friend We got all the parts to fit with cutting and repairing.

Quote:
Originally Posted by ruenin View Post
you have in your hands one of the nicest looking bikes I've ever seen. Great work! That is a beautiful bike.

April 2016 BOTM
https://www.gsxr.com/42-gsxr-news/217...ml#post3396066
Newyork is offline  
post #40 of 94 (permalink) Old 04-13-2016, 06:22 AM
Stays Crispy in Milk
 
tigerblade's Avatar
 
Join Date: Jun 2014
Location: Columbia, MO
Posts: 5,610
Garage
Quote:
Originally Posted by Newyork View Post
Ok, so I got an email last night from Auctmarts with pics attached, and an apology. I scroll down to see the pics, and the stuff looks real nice, fresh paint....HOWEVER, they made me a street undertail that WONT even fit my race kit!!!

I guess bc I bought the kit in NOVEMBER they have no idea what kit it actually is.

There is a grey blur, and a green blur. I try to stay on the grey one. -Joey Dunlop
tigerblade is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the GSXR.com forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome