Auctmarts Customer Service - GSXR.com
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post #1 of 149 (permalink) Old 12-06-2011, 08:46 AM Thread Starter
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Auctmarts Customer Service

I feel this deserves it's own thread, and I'll tell you why. I ordered a set of plastics from auctmarts about 2 weeks back, and today they emailed me with this:



"Hello,
Fairing kit has been painted as your requested. Tracking number will be provided within couple days, once again, thanks for buying from us and we appreciate your patience"

With 2 pictures of my personal kit, and they asked if it was to my satisfaction. It's hard to find any company, let alone a Chinese one, to take care of their customers this well.

Just wanna let you guys know how they treated me, and how it made getting new plastics easy and affordable
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post #2 of 149 (permalink) Old 12-06-2011, 09:34 AM
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They spelled Suzuki wrong...........FAIL




































j/k. looking good
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post #3 of 149 (permalink) Old 12-06-2011, 10:43 AM
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^ooh!!! you joker!!!
Nice report, it's sometimes rare to find positive reporting on some products, especially some Chinese stuff.

1. Do not argue with an idiot. They will drag you down to their level and beat you with experience.
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post #4 of 149 (permalink) Old 12-06-2011, 10:45 AM
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They look great glad to hear enjoy..



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post #5 of 149 (permalink) Old 12-06-2011, 11:13 AM
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I got the same treatment with my fairings from them. They are really great to deal with. In the business of aftermarket fairings, they're the best.

Quote:
Originally Posted by JohnPaul View Post
buncha fat fawks in here...you dont need a liter bike, you need jenny craig
2011 ZX10R
Akra Full System<>Guhls ECU Flash<>PC5
Yoshi FE<>Puig DB<>Shorai LFX<>Woodcraft sliders

07 750-Sold
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post #6 of 149 (permalink) Old 12-06-2011, 12:34 PM
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Looks great! Gunna pick up my kit soon

Mike
2010 GSX-R 600
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post #7 of 149 (permalink) Old 12-07-2011, 05:48 AM
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So far so good....

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post #8 of 149 (permalink) Old 12-07-2011, 06:21 AM Thread Starter
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Powder-coating my rims a semi-gloss black to match the paint, took that fugly extension off, new rear tire, new black sprockets/chain, and taking the tank in to get painted to match the scheme after I get the plastics fitted. This bike will be one fine piece after I'm done with it.
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post #9 of 149 (permalink) Old 12-07-2011, 02:56 PM
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I purchased a set of fairings from them about 4 years ago and it took about 2 months to get. Since they have changed thier ebay account name several times, but keep it close to the original name. When the kit came it looked great, but it did take forever. Glad to hear they got thier act together.

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post #10 of 149 (permalink) Old 12-07-2011, 05:10 PM
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im thinking of getting a second set of plastics do they have these



" Nobody built like u, u desighn urself "
February 2012 BOTM https://www.gsxr.com/showthread.php?t=91559

Mods so far, Gilles rearsets CF,Driven Grips,Driven barends,Aftermarket Rotors,PC3,Auctmart fairings,custom tank,rear cowl aftermarket,Driven sprockets,K+N filter,custom Yoshi TRC exhaust,1st to do it on an 04 every1else"borrow my swagg".
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post #11 of 149 (permalink) Old 12-07-2011, 09:40 PM
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Quote:
Originally Posted by Predat-R View Post
im thinking of getting a second set of plastics do they have these
Check out their website or PM them. They are a vendor on the R.

www.auctmarts.com

Quote:
Originally Posted by JohnPaul View Post
buncha fat fawks in here...you dont need a liter bike, you need jenny craig
2011 ZX10R
Akra Full System<>Guhls ECU Flash<>PC5
Yoshi FE<>Puig DB<>Shorai LFX<>Woodcraft sliders

07 750-Sold
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post #12 of 149 (permalink) Old 12-08-2011, 05:57 AM
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how would you know which one to buy so you don't have to change the tank?
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post #13 of 149 (permalink) Old 12-08-2011, 06:18 AM
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Quote:
Originally Posted by Bry View Post
Check out their website or PM them. They are a vendor on the R.

www.auctmarts.com
thanks bry



" Nobody built like u, u desighn urself "
February 2012 BOTM https://www.gsxr.com/showthread.php?t=91559

Mods so far, Gilles rearsets CF,Driven Grips,Driven barends,Aftermarket Rotors,PC3,Auctmart fairings,custom tank,rear cowl aftermarket,Driven sprockets,K+N filter,custom Yoshi TRC exhaust,1st to do it on an 04 every1else"borrow my swagg".
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post #14 of 149 (permalink) Old 12-08-2011, 06:26 AM Thread Starter
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Send them a picture of what you want, they will custom paint. Mine is an k4 1000 scheme transferred onto an 03 600 set. The extra charge was 30 or so USD, so overall I am pleased. I should get these in the next 10-14 business days, which will put my total wait time at 1 and a half months. Not bad by any stretch for custom painting(7-13 business days estimated on their site) and delivery, from halfway around the world, which is another 10-14 business days.
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post #15 of 149 (permalink) Old 12-08-2011, 08:59 AM
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so you can get em painted to match the tank?

i have a blue white k4 750 and do they include the solo seat cowl?

Last edited by Devin G 916; 12-08-2011 at 09:05 AM.
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post #16 of 149 (permalink) Old 12-08-2011, 09:43 AM
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Yes the solo cowl is included in most of the kits I've seen.

Quote:
Originally Posted by JohnPaul View Post
buncha fat fawks in here...you dont need a liter bike, you need jenny craig
2011 ZX10R
Akra Full System<>Guhls ECU Flash<>PC5
Yoshi FE<>Puig DB<>Shorai LFX<>Woodcraft sliders

07 750-Sold
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post #17 of 149 (permalink) Old 12-08-2011, 03:52 PM
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Now only if they had race/track versions as well. I'm thinking about buying from them once I get enough extra money. I was sketchy the first time I saw them on Ebay years ago.

"The problem with quotes on the internet, is that one never knows if it is true"-Mark Twain

Proper gear is cheaper than the hospital.
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post #18 of 149 (permalink) Old 12-14-2011, 12:51 PM
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I'm finding the same kits on eBay about 50 bucks less would they price match



" Nobody built like u, u desighn urself "
February 2012 BOTM https://www.gsxr.com/showthread.php?t=91559

Mods so far, Gilles rearsets CF,Driven Grips,Driven barends,Aftermarket Rotors,PC3,Auctmart fairings,custom tank,rear cowl aftermarket,Driven sprockets,K+N filter,custom Yoshi TRC exhaust,1st to do it on an 04 every1else"borrow my swagg".

Last edited by Predat-R; 12-14-2011 at 04:30 PM.
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post #19 of 149 (permalink) Old 12-14-2011, 01:37 PM
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looks clean to me now lets hope they fit as good as they look
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post #20 of 149 (permalink) Old 12-14-2011, 03:55 PM
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looks clean to me now lets hope they fit as good as they look
They will I speak from experience with them. Turn them around and look at the back side and they look identical even down to the logos and part numbers.

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post #21 of 149 (permalink) Old 12-15-2011, 05:35 AM
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looks clean to me now lets hope they fit as good as they look
awesome glad to know will def be picking me up a set instead of painting the fairings I have
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post #22 of 149 (permalink) Old 12-15-2011, 06:37 AM Thread Starter
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I got tracking info a couple days back, should be here next week or early the week after. Luckily for me, I made myself a pretty good sized to-do list with everything I am replacing/painting. She'll be a brand new beast when I'm done with her.

Also, gonna be finishing up the sprocket install tonight, had to go out and buy a few special sized sockets I didn't have lying around, and my chain breaker/rivet tool should be here tonight as well.
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post #23 of 149 (permalink) Old 12-16-2011, 05:31 PM
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they are good i got mine in about 2weeks for my k8 600 and they painted my jordan kit the colors i wanted no extra charge
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post #24 of 149 (permalink) Old 12-18-2011, 04:23 PM Thread Starter
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Well small kink in the process, the right side fairings came cracked on the mounting points for the front. I am just glad I opted for the shipping insurance, hopefully everything gets settled before it gets too warm.
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post #25 of 149 (permalink) Old 12-20-2011, 06:12 AM Thread Starter
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I figured I'll keep this going with updates, so you know exactly how auctmart deals with problems.

Here is how my fairing came, luckily this was the only problem, albeit a major one.



So I emailed auctmarts with the pictures of the problem, and although they do not want to ship a new one, they will but it would need to be about another month and a half of waiting. So I am asking for a partial refund of $150 USD to cover the cost of plastic welding and repainting the piece. Got the estimate yesterday, and I realize it may cost more than that, but at least I will not get totally bent over with this deal. They originally offered a partial refund of $90, but I had to at least get the repairs covered by the refund, I paid the extra $25 for shipping insurance so I should have no issue with getting everything I need back.
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post #26 of 149 (permalink) Old 12-20-2011, 06:51 AM
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I just pulled the trigger on the fairings, the cowl was not included. Was it damaged in transit?



" Nobody built like u, u desighn urself "
February 2012 BOTM https://www.gsxr.com/showthread.php?t=91559

Mods so far, Gilles rearsets CF,Driven Grips,Driven barends,Aftermarket Rotors,PC3,Auctmart fairings,custom tank,rear cowl aftermarket,Driven sprockets,K+N filter,custom Yoshi TRC exhaust,1st to do it on an 04 every1else"borrow my swagg".
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post #27 of 149 (permalink) Old 12-20-2011, 09:01 AM Thread Starter
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Yeah, somewhere between hong kong and Illinois the tab snapped off. Now I am just hoping they refund my money in a timely manner so I can get this into the body shop for welding and paint.

At first they tried to tell me it's not important and to pretty much deal with it, but it is an important part, which is why I am pursuing the refund for the damages. Everything else looks fantastic though, and I am happy with it. There are paint runs on the backside of all the pieces, but unless you have OCD that won't bother you.
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post #28 of 149 (permalink) Old 12-30-2011, 05:13 PM
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hope the set i ordered gets to me with no issues



" Nobody built like u, u desighn urself "
February 2012 BOTM https://www.gsxr.com/showthread.php?t=91559

Mods so far, Gilles rearsets CF,Driven Grips,Driven barends,Aftermarket Rotors,PC3,Auctmart fairings,custom tank,rear cowl aftermarket,Driven sprockets,K+N filter,custom Yoshi TRC exhaust,1st to do it on an 04 every1else"borrow my swagg".
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post #29 of 149 (permalink) Old 01-08-2012, 12:49 PM Thread Starter
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I hope so too Pred, it's a pain to have to wait longer. My side panel got repaired, and the wheels got painted.





Still got lots of work to do, but it's coming along.





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post #30 of 149 (permalink) Old 01-08-2012, 06:30 PM
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what colour were ur wheels before , i may just powdercoat mines.



" Nobody built like u, u desighn urself "
February 2012 BOTM https://www.gsxr.com/showthread.php?t=91559

Mods so far, Gilles rearsets CF,Driven Grips,Driven barends,Aftermarket Rotors,PC3,Auctmart fairings,custom tank,rear cowl aftermarket,Driven sprockets,K+N filter,custom Yoshi TRC exhaust,1st to do it on an 04 every1else"borrow my swagg".
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post #31 of 149 (permalink) Old 01-08-2012, 08:18 PM Thread Starter
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They were factory white, I had them painted as it was cheaper, it should hold up just fine. Plus, they were color matched to the black on the fairings =]
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post #32 of 149 (permalink) Old 01-09-2012, 01:17 AM
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in transit




" Nobody built like u, u desighn urself "
February 2012 BOTM https://www.gsxr.com/showthread.php?t=91559

Mods so far, Gilles rearsets CF,Driven Grips,Driven barends,Aftermarket Rotors,PC3,Auctmart fairings,custom tank,rear cowl aftermarket,Driven sprockets,K+N filter,custom Yoshi TRC exhaust,1st to do it on an 04 every1else"borrow my swagg".
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post #33 of 149 (permalink) Old 01-09-2012, 08:25 AM Thread Starter
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Looks good!

Use this same thread when you start your fitment too, that way this can turn into a whole review/build thread as well.
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post #34 of 149 (permalink) Old 01-09-2012, 02:41 PM
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no problem



" Nobody built like u, u desighn urself "
February 2012 BOTM https://www.gsxr.com/showthread.php?t=91559

Mods so far, Gilles rearsets CF,Driven Grips,Driven barends,Aftermarket Rotors,PC3,Auctmart fairings,custom tank,rear cowl aftermarket,Driven sprockets,K+N filter,custom Yoshi TRC exhaust,1st to do it on an 04 every1else"borrow my swagg".
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post #35 of 149 (permalink) Old 01-09-2012, 06:15 PM
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I was on ZX Forums and people on there bought a lot of from Auctmart. I remembered that there were the "exact fitment" which fits a bit easier than their normal products or something. Seem like they have good reputation overall though.

Keep posting guys!

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post #36 of 149 (permalink) Old 01-09-2012, 06:57 PM
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I recommend auctmarts 100%!

PERFECT FITMENT, Great paint, AMAZING CUSTOMER SERVICE!

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post #37 of 149 (permalink) Old 01-10-2012, 06:24 AM Thread Starter
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By Sunday I will have a completed bike, and all my winter projects will be done, if everything works out well that is, haha.
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post #38 of 149 (permalink) Old 01-10-2012, 06:34 AM
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in transit

giggity
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post #39 of 149 (permalink) Old 01-11-2012, 03:06 PM
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came in today already.......that was quick.
all i need to do is get these to my friends basement and get into mad scientist mode.



" Nobody built like u, u desighn urself "
February 2012 BOTM https://www.gsxr.com/showthread.php?t=91559

Mods so far, Gilles rearsets CF,Driven Grips,Driven barends,Aftermarket Rotors,PC3,Auctmart fairings,custom tank,rear cowl aftermarket,Driven sprockets,K+N filter,custom Yoshi TRC exhaust,1st to do it on an 04 every1else"borrow my swagg".
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post #40 of 149 (permalink) Old 01-11-2012, 05:52 PM
don't call me dude, dude.
 
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Was that 2 days?? When did they send them out?
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