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Discussion Starter #1
So I have been trying to wait until Auctmarts sent me the parts that they owe me, but at this point it isn't looking like I will EVER receive them. Here's the story....

November 23 I contacted Auctmarts regarding some race fairings, and was promptly answered. I asked about exhaust fitment with the kit and was assured there would be no issues(which was not the case). I purchase the kit and receive it with no issues about a month later.

It's important to note here that they produced, painted, and shipped a whole kit in a month.

I Strip the bike down and start fitting the kit and notice that the undertail is cracked, the tank cover doesn't fit, and the belly pan doesn't fit bc of the exhaust. I notify them of these issues, and it takes days and days to get a response. I was told that race fairings don't fit perfect, that I have to make them fit. I send them a video of the issues and showed them how their website says if they send parts that don't fit they will replace them. So finally someone agreed to send me some replacement parts, if I would agree to send them $30 of the $50 refund they gave me for my problems.

This is in January........Jan 28 rolls around and I inquire about my parts and whether or not I'd have them by March 1st. I was told days later that I would def have them then. Well today is March 29, and I still don't have parts. I told them how I cannot understand what the problem could be, and they replied "sometime things happen, and we had 10 days off for new year" Ok so what about the 50 other days?!?!

I was then told on March 11th that I'd have tracking info next week! Two weeks goes by and my emails are ignored, until yesterday I get one that says we are sorry but we're having problems with our fiberglass factory, please give us one more week!!!!!!!!!!!!! You gotta be kidding me!!!!!! They had since January to get me one undertail, and they still don't have it, but think it's ok to tell me that I'll have tracking in a few days.......So long story short here people, if you are in the market for a track/race kit, buy it from anywhere else but Auctmarts!!! Learn from my mistake. I tried to save some money, and received a kit that I don't even think is fiberglass bc it's cracks way too easily, and I can't get a replacement part within a 3 month period!! Place is a joke!!!

If anyone would like to see the emails to prove my story I'll gladly forward the plethora of shit to you.

Ridiculous!!!:damn:
 

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Discussion Starter #3
that is f'kd up
You got that right JP. New customer = huge priority
Past customer= shit.

3 months later couldn't put this off any longer.
 

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Live Fast Die FUN
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14,135 Posts
They are a site supporting vendor and often do respond to comments on here. Maybe they will this time too.

Despite most ppl on this site using them and having good experiences, I must say that given their location, price and just product in general Im never surprised when I hear some issues, especially with communication and turn around.
 

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930 Posts
Discussion Starter #5
They are a site supporting vendor and often do respond to comments on here. Maybe they will this time too.

Despite most ppl on this site using them and having good experiences, I must say that given their location, price and just product in general Im never surprised when I hear some issues, especially with communication and turn around.
I hope they do. It's just shocking to me that when I purchased the kit $709 they got it done and shipped to me in 30 days. When I'm asking for them to help fix issues its 3 months and I'm getting nothing but BS emails.
 

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Live Fast Die FUN
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14,135 Posts
I didnt mean to come off like completely defending them. I just mean to say Im surprised there isnt more situations like yours.

I have to ask....did you really even save that much? I feel like Ive seen race skins for that price from other vendors.
 

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Discussion Starter #7 (Edited)
I didnt mean to come off like completely defending them. I just mean to say Im surprised there isnt more situations like yours.

I have to ask....did you really even save that much? I feel like Ive seen race skins for that price from other vendors.
I wasn't coming at you like you were on their side, I understand what you meant. I got a fully painted kit, which I will admit looks really good. However, 3 months and counting for 2 replacement parts is completely ridiculous.....China isn't that far away!
 

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I didnt mean to come off like completely defending them. I just mean to say Im surprised there isnt more situations like yours.

I have to ask....did you really even save that much? I feel like Ive seen race skins for that price from other vendors.
A set of brand new shark skinz is about 750 in just primer. You can get two sets of hotbodies for that price (only during their buy 1 get 1 deals) also only in primer. Where you save it is in the paint work, but it's clearly sacrificed in the quality of glass. auctmart seems to be thin and brittle. shark skinz are made with kevlar, so way more durable and flexible. I guess moral of this is it depends on how you look at it. If you are after 10 foot away looks, it's a big savings, if you are after performance...not so much.

lesson to be learned, buy the stuff you know works (especially on a track bike), do the rattle can job until you save the funds for a nice paint job, but odds are it's going to get scratched up either way. You can ask me how I know about scratching nice paint jobs on track bikes :0001136745-facepalm
 

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Discussion Starter #9
A set of brand new shark skinz is about 750 in just primer. You can get two sets of hotbodies for that price (only during their buy 1 get 1 deals) also only in primer. Where you save it is in the paint work, but it's clearly sacrificed in the quality of glass. auctmart seems to be thin and brittle. shark skinz are made with kevlar, so way more durable and flexible. I guess moral of this is it depends on how you look at it. If you are after 10 foot away looks, it's a big savings, if you are after performance...not so much.

lesson to be learned, buy the stuff you know works (especially on a track bike), do the rattle can job until you save the funds for a nice paint job, but odds are it's going to get scratched up either way. You can ask me how I know about scratching nice paint jobs on track bikes :0001136745-facepalm
You are absolutely right man. My boy who was with me throughout the whole process actually said "don't buy those fairings man, go with the armour bodies at least you know there won't be any problems" dammit! I told him after all this shit, remind me to always listen to you!
 

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Discussion Starter #10
Ok so I just ran a test, with the help of someone from the forum. We both emailed Auctmarts yesterday to see who they would reply to. We did this because since I posted the truth about these people, they have been ignoring all mine, and some admin on gixxer.coms emails.

So he emailed them randomly asking about price and availability of a fairing kit, and I emailed AGAIN asking about the parts I've been promised since December......well wouldn't you know it they replied to him within 12 hours promising delivery within 3 weeks if he bought today......I DIDNT receive a reply....

Can't say I'm surprised, I knew that all they care about is initial money and then you're of no relevance to them. They have got to be the worst business people on the planet. Why not just send me the parts and avoid all this.

Just to be clear, they say on their site "if you receive damaged or wrong fairings we will replace them" Sure you will!!!!!!
 

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Live Fast Die FUN
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14,135 Posts
I am the one who emailed Auctmarts. The kicker is, I have been considering buying a kit from them...seriously. Ive been kicking it around for a while and have been using Brys positive experiences with them keep me hopeful. Not so much right now, shame cause the kit I want is on sale for damn cheap atm.

@auctmarts1 Id like to hear from you here and see if you will make it right as promised. I know similar situations have risen before with your company and you have made it right in decent time so I hoped to see the same thing here.

If a company who is a sponsor of this site cant take care of the members of this site, I dont see why we should allow you to push you products any more. Ive never tried to ban a vendor before, but Id be up for trying to get your attention that way if I need to. If the powers that be get mad at me for it so be it. Im not paid to do this job. I do it because I care about the community.
 

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Live Fast Die FUN
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14,135 Posts
Ok, @auctmarts1....you have already now been banned from Gixxer.com because of this issue and your still responding to other emails which are being sent from members of these sites, but still ignoring this situation.

You need to reach out to this customer ( @Newyork ) and explain the delay or what your going to do to replace the cracked pieces.
 

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Discussion Starter #14
I just unwrapped all my stuff from them I got a couple weeks ago tonight. I will say everything looks great so far.
Threw the tail section together with no issues. I will post in here how things go as long as Newyork doesn't mind...
Race kit ???
 

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Discussion Starter #16
No its a street kit for a K7 600.
Which have had mostly great reviews in the past..
I will say that I exchanged a few emails with them along to way and my emails were all answered promptly also. Usually within 24 hours at most.
Yea ive heard all good stuff about street kits. Yea they answered all mine too until I put them on blast for jerking me off for 3 months. Hopefully you won't have any issues cuz if you do you'll most likely be in this boat with me.
 

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Live Fast Die FUN
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14,135 Posts
Like I said before and why I was slow to step in is I have seen them have issues before and be some what slow to respond but this is starting to get out of hand. There has been attempts from my self and an admin on GDC to get a hold of them with no response until I emailed about buying from them.

Im still hopeful they will make it right or at least respond, hell if Im wrong and there is something I dont know or their side of the story is different the could just say that. Something is better then nothing.
 

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Yea ive heard all good stuff about street kits. Yea they answered all mine too until I put them on blast for jerking me off for 3 months. Hopefully you won't have any issues cuz if you do you'll most likely be in this boat with me.
I figure with my bike being almost a decade old, they have had plenty of time to work out any issues with my gen. This is the first I have heard any real bad complaints about them in YEARS.
I know they had some really bad reviews in years past but seemed to have finally worked them out.
Hope you get it taken care of man. I dealt with horrible customer service from Motomummy a couple of different times. I love their site and the products they carry but customer service is some of the worst I have dealt with. It can be infuriating.
 

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Discussion Starter #20
I must say being a part of this community is awesome! I really appreciate all the support I've gotten with this on both forums.
 
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