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Discussion Starter · #1 ·
At the end of last summer I had my clutch rebuilt. I specifically told them to change whatever looks bad even if the clutch basket is crap. I rode a few days after and I could feel that something wasnt right. I then took my bike back up to the dealership, they took it for a test ride and said everything seemed to be ok. I knew it wasn't because I know how my bike rides but I took their word. Well I had about another week of riding until I stored it for the winter and to me the clutch felt better after riding a couple days.

It being stored all winter, the next riding season came (this season). I just got it out two wks ago. I rode for about a wk until my clutch completely exploded. What do you all recommend me doing? Should the dealership be at fault?
 

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At the end of last summer I had my clutch rebuilt. I specifically told them to change whatever looks bad even if the clutch basket is crap. I rode a few days after and I could feel that something wasnt right. I then took my bike back up to the dealership, they took it for a test ride and said everything seemed to be ok. I knew it wasn't because I know how my bike rides but I took their word. Well I had about another week of riding until I stored it for the winter and to me the clutch felt better after riding a couple days.

It being stored all winter, the next riding season came (this season). I just got it out two wks ago. I rode for about a wk until my clutch completely exploded. What do you all recommend me doing? Should the dealership be at fault?
these situations always suck. first, do they offer a warranty on there work? if so, what is it? documentation is key, when you had it back for the test ride did they generate a work order and give you a copy stating it was ok? its not critical but would help. also, i would go in and talk to them and see what your options are. they may help you out with little to no fighting. if they put up a stink, take it elsewhere to see what failed. if they dont want to hear it there is always small claims court. keep in mind you dont what debris ended up in the pan, this could be more than a clutch now due to someones negligence. goodluck.
 

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how old is your bike as suzuki offer 2 year warranty from date of purchase whether you bought it from new or if used they still cover it under warranty in the uk from a suzuki dealership..???

if it still under warranty take it back.....if the shop done the work what milage was it done at and how many miles since..????
 

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how old is your bike as suzuki offer 2 year warranty from date of purchase whether you bought it from new or if used they still cover it under warranty in the uk from a suzuki dealership..???

if it still under warranty take it back.....if the shop done the work what milage was it done at and how many miles since..????
If the bike in his avatar is the one he is refering to it is, at the very newest, a k5 model. If it is a 1000 it can't be any newer than k4. I don't think it could have been purchased from Suzuki after 2006 so unfortunately the warranty is not gonna cover this.

To the OP, I'm guessing that your SOL on this one. Usually shops that do guarantee their work only do so for a very limited amount of time. If your a good customer though they may cut you a break and cover some or all of the repair just to keep you coming back. Like previously stated, go talk to the shop.
 

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Discussion Starter · #5 ·
thanks for all the tips.. well i spoke to the dealership. my bike is an 03 with no warranty of course. i just had another certified mechanic who is a close friend take a look at it. i would have gone this route in the first place but he lives 4hrs away. he actually came down and picked it up for me.

Anyways, the dealership looked up the actual mileage that i had riden between the time i had them rebuild the clutch. the mileage reads that ive put only 18 miles on it. this is obvious that its their problem. since im having it done else where they want the reciept of the parts. Of course im goin to have to go with the whole OEM clutch. What they are saying is that they will pay for parts, but not the labor. Is this really going to happen? I'll keep you all posted.
 
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