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I know there have been threads about the Quality and Customer Service that some have received from this company.
Here's my experience with them. Last week I changed the oil and was under the bike leak checking and noticed that I had an exhaust leak at one of the seams. I sent Elana an email and told her about it and ask her if there was some way to seal the leak. She said there is really no way to do it and let her know and she would send a return # and send me another one I sent her another one today and ask if she had them in stock and if she did I would just pull it off and drive up and pick it up. She got back to me in like 5 min. said she had them and she would be there all day. Pulled it off and off to Van Nuys, got there and she just walked out to the shop and picked up a new one and handed it to me along with a new clamp and some other bolts.
NO QUESTIONS ASK. I have had my can for like a year and a half now. This kind of customer service is hard to find these days. I really like my Taylor Made Can and think it looks and sounds awesome. I know some of you think its over priced but with service like this its hard to beat.:thumbup:
Here's my experience with them. Last week I changed the oil and was under the bike leak checking and noticed that I had an exhaust leak at one of the seams. I sent Elana an email and told her about it and ask her if there was some way to seal the leak. She said there is really no way to do it and let her know and she would send a return # and send me another one I sent her another one today and ask if she had them in stock and if she did I would just pull it off and drive up and pick it up. She got back to me in like 5 min. said she had them and she would be there all day. Pulled it off and off to Van Nuys, got there and she just walked out to the shop and picked up a new one and handed it to me along with a new clamp and some other bolts.
NO QUESTIONS ASK. I have had my can for like a year and a half now. This kind of customer service is hard to find these days. I really like my Taylor Made Can and think it looks and sounds awesome. I know some of you think its over priced but with service like this its hard to beat.:thumbup: